Skip to main content
LSP ORDER, SHIPMENT AND RETURN POLICIES
LSP orders may be placed by calling LSP Customer Service at (800) 854-3215, or emailing CustomerService@LSPProducts.com.
Hours: 7am-6pm CST Monday-Friday
Please have Account Number, Company Name, ZIP Code, PO Number and Invoice Number (if applicable) available when contacting us.
- Orders must meet a minimum requirement of $100 net. Exceptions will incur an additional $25 charge.
- Hazardous materials, tub protectors, and lnnofoam, must be purchased in case/bag quantity.
Back Orders: Occasionally, items may be temporarily back ordered. Back Ordered items will not be billed until shipped. Back orders will ship on a different invoice number.
Will Call Orders: Will Call Orders cannot be processed the same day and will only be processed after a phone call to LSP Customer Service to confirm inventory position and pick-up time. LSP Warehouse Hours are 9am-3pm local time.
Broken Carton Orders: A broken carton fee of $5.00 per line item will be applied when orders do not meet case/bag quantities
Shipments & Deliveries:
- Deliveries will only be made to a physical address.
- Orders exceeding $2000 net are shipped “full freight allowed” (FFA i.e., LSP pays freight charges) in the Continental US and Hawaii.
Small Order Delivery: LSP ships UPS Ground and/or FedEx for small package orders. Other methods of shipment are only available upon customer’s request and expense. Please note carrier changes may add to delivery time.
Freight Delivery: Freight Truck deliveries will be shipped collect or prepaid. Freight Collect means freight will be billed back to
the customer. Freight prepaid means LSP will prepay the freight. LSP retains the right to determine method of freight shipment. Any
exceptions made at the customer’s request will be at customer’s expense. FFA (“full freight allowed”) limits are established by LSP.
We will provide 30 day notice prior to changes in amounts.
Damages: Damages must be reported to LSP Customer Service before refusing the shipment. If authorization is not received from
Customer Service, the customer will be responsible for all freight costs to the customer and back to LSP. A 20% restocking fee on
the material will also be charged on any shipment that is refused without proper, prior authorization. The material condition should
be clearly written on the bill of lading as either “good” or “damaged” with the number of pieces (Ex. “1 out of 3 pieces damaged”)
along with the recipient’s or customer’s signature. If a customer has damaged material and the signed bill of lading does not state
that the material was damaged upon receipt, the customer is responsible for the damaged material and should contact the carrier
to file a claim. The customer must retain all packaging material for the carrier’s inspection. Please note: Under no circumstances
will LSP be responsible for replacement of damaged material whose signed bill of lading does not clearly state the material as
“damaged” upon receipt.
Step 1: Inspect all material thoroughly upon receipt.
Step 2: Check material against packing slip for completeness.
Step 3: Note on bill of lading and packing slip any damaged goods or shortages with your Company Name, Receiver’s Name, and overall condition of load.
Step 4: Call LSP Customer Service immediately when your order has been deemed “damaged” or “shorted”. Please have your Pro # and/or invoice # available to reference.
Step 5: Call LSP Customer Service for any material that needs to be replaced due to damage.
Shortages: Shortage claims must be made to LSP Customer Service within seven days from the date of material receipt. It is the responsibility of the customer to inspect all material upon receipt. If a shortage has been identified, contact LSP Customer Service immediately. LSP will not be responsible for any shortage claim made after seven days from the date of material receipt.
Returns: We accept product returns in the original packaging up to one year from the date of purchase. To initiate a return, contact
LSP Customer Service at (800) 854-3215 to be issued written approval and provided a return goods authorization form (RGA) prior
to returning material. After your return is authorized, please follow the guidelines below:
- Simply return the material within 30 days of issuance of Return Authorization.
- Mark all shipping documents with the RMA/RGA number provided by LSP Customer Service and include the RMA/RGA paperwork with the return.
- Please do NOT write on any of the packaged product being returned.
Certain items may not be returned or may have specific return instructions. Status of item returned must be active. Item must be in its original, unopened packaging, has not been damaged or modified, is in clean salable condition, and of LSP’s current manufacturing design. Credit will be issued on the basis of invoice price. A 20% restocking fee will be applied to all returns. Custom orders including fabricated, special order, customer made-to-order factory direct items and tub protectors are non-returnable. Return shipping charges are non-refundable.
If upon inspection of the returned product, the material does not meet the requirements above, the product will be scrapped or returned to the customer at the customer’s expense without issuance of credit.
TERMS AND CONDITIONS:
Payments: In order to ensure proper crediting of accounts, the customer must include remittance information with all payments.
Any payment of an account sent to LSP without a remittance copy or some form of explanation, will be held. LSP terms are net 45.
Credits: Any claim against a bill must be made within 30 days from the due date. If there is a question or problem concerning an
invoice or its charges, LSP should be contacted immediately.
Pricing: Prices are subject to change without notice. All orders are subject to the prices as they exist at the time of receipt of order.
SPECIAL NOTE: LSP reserves the right to make minor product modifications and improvements other than what is shown or described in this document without notice. LSP will not be responsible for providing improvements or updates on previous models.
LIMITED WARRANTY INFORMATION:
What is covered: For one year from the date of purchase, LSP Products Group, Inc. will replace free of charge, to the original purchaser only, any Specialty Products, Tech Specialties®, Rapid-Fit® or Aqua-Flo® product that fails due to defect in material or workmanship. At its option, LSP Products Group, Inc. will provide a full refund of the purchase price.
What is not covered: LSP Products Group, Inc. shall have no obligation under this warranty for leaks or damages caused by abuse, temperatures below 33°F (1°C) and above 180°F (82.2°C), misuse, accident, improper installation, sharp ends, kinking, twisting, unauthorized repair or damage that occurs during shipping. LSP Products Group, Inc. shall not be liable for any incidental or consequential damage resulting from the products or use of the product.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. Some states do not allow the exclusive of limitation of incidental or consequential damages, so the above limitation or exclusive may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state.
